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Working Agreement

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1. What I Offer

 

I provide long-format therapeutic sessions (phone, video, limited in-person) focused on clarity, understanding, and agency.

I work directly, honestly, and collaboratively.
I won’t tell you who to be; I help you see clearly enough to choose for yourself.

I don’t guarantee outcomes.
I do guarantee my best: presence, attention, experience, and effort every time we meet.

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2. How Sessions Run

  • All new clients begin with a free 20-minute Introductory Call

  • Full sessions are typically ~90 minutes, sometimes 2 hours if needed

  • We stop at a natural settling point, not a strict clock

  • You choose your session rhythm: weekly, occasionally, once, or as needed

  • No commitment contracts. No required number of sessions.

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3. Fees & Payment

 

Introductory Call - Free (20 min)
Phone Session - £80 (90 min)
Video Session - £90 (90 min)
In-Person Session (if available) - £100 (90min)

  • Payment is made at booking (secure checkout)

  • Bank transfer can be arranged if needed

  • Sessions must be paid for/confirmed in advance

No surprises. No hidden add-ons.

4. Cancellations & Rescheduling

 

Life happens; clarity prevents confusion.

  • 48+ hours notice → full refund/reschedule

  • Under 48 hours → session may still be charged/rescheduled

  • No-show without contact → full fee charged

If I ever need to cancel, you will never be charged and will be offered the next available time.

I’m fair and human; speak to me if something genuine happens.

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5. Confidentiality

 

Everything discussed is confidential except where:

  • There is a risk of serious harm to you or someone else

  • I’m required by law/court order

  • Safeguarding/child protection duties apply

Where possible, I will discuss concerns with you before any action.

I do not record sessions unless we both agree in writing.

I may discuss general themes in supervision, but never identify details.

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6. Data & Privacy

 

I store only what is necessary to work with you (contact details, brief notes, bookings).
Data is held securely and not shared with third parties.

You may request to see or delete your data (excluding any legally required retention).

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7. Contact Between Sessions

 

Contact outside sessions is mainly for booking/rescheduling/brief check-ins.
Occasional supportive messages are fine, but ongoing therapy happens in session, not by text.

If you need further work, book a session.

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8. Boundaries & Responsibility

 

You agree to attend sessions in a sober, safe state and in a private space.
Therapy is collaborative; I work with you, not on you.
You remain responsible for choices and actions in your life.

I don’t take sides; I work toward what serves you long-term.

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9. Ending Therapy

 

You may end at any time, no obligation.
If there is no contact for 4 weeks, your case may be closed.
We can restart later if appropriate.

If I believe the work is no longer safe or suitable, I may recommend alternative support.

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10. Agreement

 

If something feels unclear, ask.
If something doesn’t sit right, tell me.

This work is honest, human, and collaborative.
We step into it with clarity and good faith.

Starting point

All work begins with a 20-minute free introductory call

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