Remote Working Agreement

This is the agreement for our therapeutic relationship. It sets out important points that you need to be aware of to ensure you gain the most from our work together. I can expand on what is written here if you wish and we can come back to this agreement at any point to clarify. 

 

  • I offer phone and video sessions, Skype and Google Hangout are my preferred long-distance session methods, I am happy to use other software on request.

  • I will call you at the arranged time on the number/account info provided or you can contact me on Steve Day Therapy, stevedaytherapy@gmail.com

  • I can not help you with the setup of your equipment or connection issues at your end and I assume you are familiar with your chosen long distance counselling method and the program used to make the call/video.

  • In the event that a video connection fails, a phone call session will be used as a backup option after 5 minutes of lost time.

  • It is important that you are free from distractions such as family, knocks at the door or other calls for the time of our session. I can not offer my high level of service if there are distractions during our session and ensuring you are free to talk is your responsibility.

  • Our sessions are private and only those who have booked in for the session are permitted to be in the room while we have our session.

  • Recording of sessions is not permitted.

 

Confidentiality

I take confidentiality very seriously and under normal circumstances, everything you say to me is kept between us.  There are a few exceptions, however:

  • If I feel there is convincing evidence that you intend to seriously harm yourself or others I may seek advice regarding this and I may be required to take unknown action to protect you or others.

  • I have regular supervision where I talk in general terms about the work we do, no names are used. 

  • If myself or my records were subpoenaed by a UK court then I would need to follow their instruction. 

  • I find it helpful to share ideas, stories and anecdotes from my life, past clients or simply things I have learned. I do not share anything that would be considered personal or identifiable to anyone.  

 

Data Protection - Any data I hold for you is used only to contact you regarding your counselling sessions and is stored safely. In an emergency where I would not be able to continue our work a designated individual can access your first name and number in order to contact you to explain that I can not continue our work and provide a possible timeframe for my return. 

 

Fees and cancellation

  • My regular fee for a 1.5-hour session is £60. However, I am currently offering a 50% reduction due to the COVID-19 situation (effective as of March 26th 2020 until further notice) therefore your fee for a 1.5-hour session is £30.

  • Payment for call/video sessions must be paid for in advance. bank transfers can be made to Steve Day, 11-06-67, 14657362, please use your name as the reference

  • I require 48-hour notice of a change to a session.

  • Failure to cancel within 48 hours or missing the call will still require payment in full. 

  • In the event, I am unable to make the call due to an emergency. I will refund the session and you may pick a new session at 50% the fee.

  • I assume you wish to continue with your counselling until you tell me otherwise.

  • I will contact you for updates regarding your follow up sessions once a week for no more than 3 weeks after your last session.

 

Time

  • Counselling is most effective when sessions are held at regular intervals based on individual needs. We can talk about this at any time however you are always the one in control of when you have your sessions.

  • I have other commitments before and after your session, meaning time boundaries are important for all involved. If you are late you may only be offered the remainder of your time.

  • If you are late for your session without contacting me I will text you at 5 minutes past and call at 10 minutes past the agreed start time. If after 20 minutes if I have not heard from you, I will assume that you are not attending the remote session and will cancel the session. You will still be charged the full fee.

  • I assume you wish to continue with your counselling until you tell me otherwise and I will contact you for updates regarding your follow up sessions once a week for no more than 3 weeks after your last session.

 

Awareness

Due to the nature of the work we are doing here and my role in it, there are times I may reflect back to you things that you may not like and you may have feelings that are undesirable, this is a normal part of the counselling process. I can support you during the session by staying present with you as you progress through your session. You are always in control of the session and where it leads. 

 

I believe that you have within you, all you need to grow, recover, change, learn, adapt, or achieve anything else you wish to while in therapy. For that reason, I don't give advice or tell you what you should do. I do at times share my thoughts, feelings, information and ideas but these are my own. You are responsible for your actions at all times and I cannot be held liable in any way for your actions or feelings. 

 

Starting counselling can have unpredicted effects and changes for you and those around you. It's important that you are aware of this. As you open up to difficult issues and look in at yourself it can leave you feeling more emotionally vulnerable and this can lead to unexpected changes such as a shift in your normal behaviour and moods. You may find your eating, sleeping and general drive change, this is normal and is a sign that you are becoming more aware; this can be harder at first. As you progress through the issue that brought you to counselling, you should start to find a new improved path and you are likely to feel much better after working on the issue even after a short time. It’s important that you understand that starting this work is a “process” and may leave you feeling worse at the start or if you stop before completing the process. It takes a commitment to see it through in order to gain the most from the work. Please feel free to ask about anything in this agreement. 

 

Client Name…………………………………………….…….…………………………………………..

Client Name…………………………………………….……….………………………………………..

Date……………………………………………………………………………………………………….

Chosen contact method  (Skype, Hangout, Phone).............................................................................

Account name for that method or phone number…………………………………………….…...…

Backup phone number used if the video fails…………………………………....…………………..

Have you both read and agreed to the agreement…………………………………………………..

First line of home address……………………………………………………………………………...